Spinjo Casino Privacy Policy

Your privacy matters deeply to us at Spinjo Casino. The Spinjo Casino privacy policy explains how we collect, use, store, and protect your personal data when you use our website and services. This document has been prepared in compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Spinjo Casino data protection practices are designed to ensure that your personal information is handled with the highest standards of information security and confidentiality. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this privacy policy.

Who We Are: Data Controller Identity

The data controller responsible for Spinjo Casino data collection and data processing is the operator of spinjocasino-australia.com — a company registered in Curaçao and licensed by the Government of Curaçao. For all privacy-related enquiries, you may contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: Privacy / Data Protection Enquiry

We are committed to transparent and lawful data processing in accordance with all applicable data protection legislation.

What Personal Data We Collect

As part of the Spinjo Casino privacy policy, we collect various categories of personal information necessary to provide our services, comply with legal obligations, and ensure a safe gambling environment. The categories of user data we collect include:

Identification and Contact Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account credentials
• Government-issued ID documents (for KYC verification)

Financial Data

• Payment method details (card numbers — partially masked, e-wallet IDs, cryptocurrency wallet addresses)
• Transaction history including deposits, withdrawals, and bonus usage
• Bank account information where applicable

Gaming Activity Data

• Game history, bet amounts, and session durations
• Bonus activation and wagering progress
• Responsible gambling limit settings and interactions

Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Cookies and similar tracking technologies (see our cookie policy below)

Communication Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Marketing preferences and communication opt-ins/opt-outs

Sensitive Data

We only collect sensitive data — such as information about responsible gambling needs — where strictly necessary and with your explicit consent. Such data is subject to enhanced data security measures under our Spinjo Casino privacy policy.

How We Collect Your Personal Information

Spinjo Casino data collection occurs through the following methods:

• Directly from you: During registration, account verification (KYC), deposits, withdrawals, bonus claims, and communications with our support team.
• Automatically: Through cookies, tracking pixels, and server logs when you use our website or mobile app.
• From third parties: Payment processors, identity verification services, fraud prevention agencies, and advertising networks may share relevant personal data with us.

Why We Process Your Personal Data

The purposes for which Spinjo Casino processes your personal information are clearly defined in this privacy policy. We process user data for the following reasons:

We will never process your personal data for purposes incompatible with those stated in this Spinjo Casino privacy policy. Where processing is based on consent, you have the right to withdraw that consent at any time.

Spinjo Casino Cookie Policy

The Spinjo Casino cookie policy explains how we use cookies and similar technologies on our website. Cookies are small text files stored on your device that help us improve your experience, analyse traffic, and deliver relevant content. We use the following types of cookies:

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly. Without these cookies, certain features — such as logging in and managing your account — would not work. These cannot be disabled.
• Analytical Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymised statistics. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences (such as language settings and game history) to provide a personalised experience.
• Marketing Cookies: Used to deliver targeted advertising based on your interests and browsing behaviour. These cookies may be set by third-party advertising networks.

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For full details on our cookie policy, please refer to the dedicated cookies section of the Spinjo Casino privacy policy.

Sharing Your Personal Data with Third Parties

As outlined in the Spinjo Casino privacy policy, we may share your personal information with the following categories of third parties:

• Payment Processors: To process your financial transactions securely. These providers operate under strict data protection obligations.
• Regulatory Authorities: We are legally required to share user data with relevant authorities (such as law enforcement or anti-money laundering bodies) where required by law.
• Identity Verification Services: Third-party KYC providers who assist us in verifying your identity and preventing fraud.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, Play'n GO, and NetEnt may receive limited game-related data to ensure proper game functionality.
• Analytics Partners: Aggregated, anonymised data may be shared with analytics providers to help us improve our services.

We do not sell your personal data to third parties for commercial purposes. All third-party partners are contractually bound to maintain the confidentiality and information security of any user data they process on our behalf.

International Data Transfers

As a global online casino, Spinjo Casino data processing may involve the transfer of personal information to countries outside of Australia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your privacy rights in accordance with the Australian Privacy Principles. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms.

Data Security at Spinjo Casino

Spinjo Casino data security is a top priority. We implement a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our information security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology.
• Firewall Protection: Advanced firewalls prevent unauthorised access to our systems and databases.
• Access Controls: Strict internal access controls ensure that only authorised personnel can access sensitive personal information.
• Regular Security Audits: Our systems are regularly assessed by independent security specialists to identify and address potential vulnerabilities.
• Data Minimisation: We only collect and retain the user data that is strictly necessary for the purposes described in this privacy policy.

Despite these robust data security measures, no online system is 100% impenetrable. We encourage all players to use strong, unique passwords and to keep their account credentials confidential.

Data Storage and Retention Periods

Your personal data is stored securely on servers located in Curaçao and other jurisdictions where our service providers operate. As detailed in the Spinjo Casino privacy policy, data storage periods are determined by the purpose of the data and applicable legal requirements:

• Account Data: Retained for the duration of your account plus up to 5 years following account closure (for legal and regulatory compliance purposes).
• Transaction Records: Retained for a minimum of 5 years in accordance with AML legislation.
• KYC Documents: Retained for the duration required by applicable law, typically 5 years from the end of the business relationship.
• Marketing Data: Retained until you withdraw consent or request deletion.
• Technical Logs: Typically retained for up to 12 months for security and analytical purposes.

Your Privacy Rights

Under the Australian Privacy Act 1988, the Australian Privacy Principles, and where applicable the GDPR, you have several important privacy rights regarding your personal information. The Spinjo Casino privacy policy fully acknowledges and supports the following privacy rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Correction: You have the right to request that inaccurate or incomplete personal information be corrected.
• Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your user data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to data processing based on legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to all legitimate requests within 30 days.

Supervisory Authority: OAIC

If you believe that Spinjo Casino data protection practices have not adequately addressed your concerns, you have the right to lodge a complaint with the relevant supervisory authority. For Australian players, this is the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

We encourage you to contact us first to resolve any privacy concerns directly before escalating to the OAIC.

Updates to the Spinjo Casino Privacy Policy

We reserve the right to update this Spinjo Casino privacy policy at any time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be communicated to you via email or a notification on our website. The date of the most recent update will always be displayed at the top of this page. We encourage you to review the privacy policy periodically to stay informed about how we protect your personal data.

Frequently Asked Questions about Spinjo Casino Privacy

What personal data does Spinjo Casino collect?

Spinjo Casino collects identification and contact data, financial data, gaming activity data, technical data, and communication data as outlined in this privacy policy. We only collect personal information that is necessary for providing our services and meeting legal obligations.

How does Spinjo Casino use cookies?

We use essential, analytical, functional, and marketing cookies as described in our Spinjo Casino cookie policy. You can manage your preferences via your browser settings or our cookie consent tool. Essential cookies are necessary for the site to function and cannot be disabled.

Does Spinjo Casino sell my personal data?

No. The Spinjo Casino privacy policy strictly prohibits the sale of user data to third parties for commercial purposes. We only share personal data with trusted service providers and authorities where legally required.

How do I exercise my privacy rights?

To exercise your privacy rights — including access, correction, deletion, or portability of your personal information — please contact our Data Protection Officer at [email protected]. We will respond within 30 days.

How long does Spinjo Casino store my data?

Data storage periods vary by data type. Account data is typically retained for up to 5 years post-closure, while transaction records are kept for a minimum of 5 years to meet AML legal obligations. Full retention periods are detailed in the Spinjo Casino privacy policy above.

At Spinjo Casino, data protection and information security are cornerstones of our commitment to Australian players. This Spinjo Casino privacy policy ensures full transparency about how your personal data is handled. If you have any questions about our privacy practices, cookie policy, or your privacy rights, please do not hesitate to contact us at [email protected].