Spinjo Casino Responsible Gaming Policy

At Spinjo Casino, we believe that gambling should always be an enjoyable and entertaining activity — never a source of financial stress or emotional harm. Spinjo Casino responsible gambling is at the heart of everything we do, and we are committed to providing Australian players with the tools, resources, and information needed to play responsibly at all times. This page outlines our approach to safe gambling, the safer gambling tools available to all players, and the support organisations you can contact if you or someone you know needs help. If you ever feel that gambling is no longer fun, please use the resources on this page and gamble responsibly.

Our Commitment to Responsible Gaming

Spinjo Casino responsible gambling practices are built on three core principles: prevention, protection, and support. We take problem gambling seriously and actively work to minimise harm for all players. Our gambling control framework includes:

• A full suite of safer gambling tools that players can activate instantly from their account dashboard.
• A strict age verification process to prevent underage gambling — players must be 18 or older to register.
• Trained customer support staff who are equipped to assist players showing signs of gambling addiction.
• Clear and accessible information about gambling help organisations throughout Australia and internationally.
• Regular account monitoring to identify and act on unusual or potentially problematic gambling behaviour.

We encourage all players to use our player protection tools proactively, regardless of whether they believe they have a gambling addiction or not. Setting limits is a sign of maturity and self-awareness, not weakness.

Understanding Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It occurs when gambling activity begins to have a negative impact on a person's life — financially, emotionally, or socially. Recognising the warning signs early is crucial to preventing gambling addiction from taking hold. As part of our Spinjo Casino responsible gambling approach, we want all players to be aware of the following warning signs:

Financial Warning Signs

• Spending more than you can afford on gambling.
• Borrowing money or selling possessions to fund gambling.
• Chasing losses by betting more to recover money already lost.
• Neglecting bills, rent, or other financial obligations due to gambling expenditure.

Emotional and Behavioural Warning Signs

• Feeling anxious, irritable, or depressed when not gambling.
• Lying to friends or family about how much time or money you spend gambling.
• Feeling unable to stop gambling even when you want to.
• Gambling to escape from problems, stress, or negative emotions.

Social Warning Signs

• Withdrawing from social activities, hobbies, or relationships because of gambling.
• Neglecting work, study, or family responsibilities to gamble.
• Relationships becoming strained or breaking down due to gambling-related issues.

If you recognise any of these signs in yourself or someone you care about, please reach out for gambling help immediately. Spinjo Casino's support team is also available 24/7 via live chat to assist you in activating player protection measures on your account.

Self-Assessment: Do You Have a Gambling Problem?

As part of our commitment to responsible gaming, we encourage players to regularly self-assess their gambling behaviour. Answer the following questions honestly — if you answer "yes" to two or more, we strongly recommend speaking with a gambling help professional or activating self-exclusion through your Spinjo Casino account.

1. Do you spend more money on gambling than you originally intended?
2. Have you ever lied to a friend or family member about how much you gamble?
3. Do you feel restless or irritable when you try to reduce or stop gambling?
4. Have you ever borrowed money or sold possessions to fund gambling?
5. Do you gamble to escape problems or relieve negative feelings?
6. Have you made repeated unsuccessful attempts to control or stop gambling?
7. Do you feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
8. Has gambling ever put your job, education, or a significant relationship at risk?

Spinjo Casino Safer Gambling Tools

Spinjo Casino safe gambling tools are available free of charge to all registered players. These features can be set up directly through your account dashboard, and most take effect immediately upon activation. Our full range of safer gambling tools is designed to give you complete gambling control over your activity on the platform.

Deposit Limits

Deposit limits allow you to set a maximum amount that can be deposited into your Spinjo Casino account over a specified period. You can set:

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits

Once a deposit limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the increase becomes active. Decreasing a limit takes effect straight away.

Loss Limits

Loss limits prevent you from losing more than a specified amount over a set period. This is one of the most effective player protection tools available, as it stops gambling activity once your threshold has been reached, regardless of your account balance. Loss limits are available on a daily, weekly, and monthly basis.

Bet Limits

Bet limits allow you to restrict the maximum amount you wager on any single bet or spin. This tool is particularly useful for players who wish to extend their playing sessions without risking large sums of money at once. Bet limits can be customised and adjusted through your account settings.

Session Limits

Session limits restrict the total amount of time you can spend logged into your Spinjo Casino account during a single session. Once your session time is reached, you will automatically be logged out. Available session time limits include:

• 30 minutes per session
• 1 hour per session
• 2 hours per session
• Custom duration (as specified by the player)

Cooling-Off Period

A cooling-off period temporarily suspends access to your Spinjo Casino account for a defined period, giving you time to step back and reflect on your gambling activity. Available cooling-off period durations are:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a cooling-off period, you will not be able to log in to your account or place any bets. Any pending withdrawals will still be processed during this time. The cooling-off period cannot be reversed once activated — this is intentional to ensure it serves its protective purpose.

Self-Exclusion

Self-exclusion is the most comprehensive player protection tool available at Spinjo Casino. It allows you to completely block access to your account for an extended period. Available self-exclusion durations are:

• 6 months
• 1 year
• 5 years
• Permanent (lifetime exclusion)

During self-exclusion, you will not receive any marketing communications from Spinjo Casino, and our systems will prevent you from creating a new account. Any remaining real-money balance in your account will be refunded upon request. To activate self-exclusion, contact our support team via live chat or email at [email protected].

The 8 Golden Rules of Safe Gambling

The following eight principles form the foundation of safe gambling and are recommended by Spinjo Casino to all players as part of our responsible gaming commitment:

1. Set a budget before you start — only gamble with money you can afford to lose.
2. Set time limits — use session limits to ensure gambling does not consume excessive amounts of your time.
3. Never chase losses — accept that losing is part of gambling and resist the urge to increase bets after a losing streak.
4. Gamble for entertainment, not profit — treat gambling as a form of recreation, not a source of income.
5. Take regular breaks — step away from the screen and engage in other activities.
6. Never gamble under the influence — avoid gambling when you are intoxicated, stressed, or emotionally vulnerable.
7. Use available tools — actively use deposit limits, loss limits, and session limits to maintain control.
8. Seek help if needed — if gambling stops being fun, reach out to a gambling help service immediately.

Activity Monitoring at Spinjo Casino

As part of our Spinjo Casino responsible gambling framework, our team continuously monitors player activity for indicators of potentially harmful gambling behaviour. This includes monitoring for:

• Sudden increases in deposit frequency or amounts
• Extended playing sessions without breaks
• Repeated attempts to reverse withdrawal requests
• Patterns consistent with chasing losses

If our team identifies concerning behaviour, we may proactively contact you to discuss your gambling activity and suggest safer gambling tools. We may also apply temporary limits to your account in the interest of player protection.

Protection of Minors

Spinjo Casino has a zero-tolerance policy towards underage gambling. As part of our responsible gaming commitment, all players must verify their age and identity during the KYC process. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites.

Recommended Parental Control Software

• Net Nanny — blocks gambling websites and monitors online activity.
• Qustodio — provides comprehensive parental controls including website blocking and usage reports.
• Norton Family — allows parents to set web usage limits and block inappropriate content categories.

We also recommend keeping your Spinjo Casino login details private and never sharing your account credentials with anyone, including family members.

Gambling Blocking Software

In addition to the safer gambling tools available within your Spinjo Casino account, there are several third-party applications that can help you block access to gambling websites entirely:

• Gamban — a device-level blocking tool that prevents access to thousands of gambling websites and apps across all your devices.
• BetBlocker — a free tool that blocks gambling websites for a period of your choosing.
• Betfilter — blocks gambling sites and monitors internet usage to prevent gambling access.

We wholeheartedly support the use of these tools as part of a broader gambling control strategy.

Australian Support Organisations

If you need gambling help, please reach out to one of the following trusted Australian support organisations. These services are confidential, non-judgmental, and available to anyone affected by gambling addiction or problem gambling:

International Support Organisations

For players located outside Australia or who prefer international resources, the following organisations provide expert gambling help and support for problem gambling:

• GamCare — gamcare.org.uk — UK-based support organisation offering counselling and a helpline.
• BeGambleAware — begambleaware.org — provides information, tools, and support for safer gambling.
• Gambling Therapy — gamblingtherapy.org — free international online support for people affected by gambling addiction.

Frequently Asked Questions about Spinjo Casino Responsible Gambling

How do I set deposit limits at Spinjo Casino?

You can set deposit limits directly from your account dashboard under the Responsible Gambling section. Daily, weekly, and monthly limits are available. Decreases take effect immediately, while increases require a 24-hour delay for your protection.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break from gambling (24 hours to 30 days), while self-exclusion is a longer-term block (6 months to permanent). Both are part of Spinjo Casino safe gambling tools and cannot be reversed once activated.

Can I exclude myself from Spinjo Casino permanently?

Yes. Spinjo Casino responsible gambling policy supports permanent self-exclusion. Contact our support team at [email protected] to activate this option. We will close your account, refund any real-money balance, and remove you from all marketing communications.

What should I do if I think I have a gambling problem?

Please reach out for gambling help immediately. You can contact Gambling Help Online on 1800 858 858 (free call, 24/7), or use the self-exclusion feature on your Spinjo Casino account. Our support team is also available around the clock to help you activate player protection measures.

How do I gamble responsibly at Spinjo Casino?

To gamble responsibly at Spinjo Casino, always set a budget before playing, use deposit limits and session limits, never chase losses, and take regular breaks. Use the eight golden rules of safe gambling as a guide, and don't hesitate to contact our team or a gambling help service if you feel you are losing control.

Your wellbeing is our priority. Spinjo Casino is committed to providing a safe, fair, and responsible gambling environment for all Australian players. Whether you need to set a limit, take a break, or seek professional gambling help, we are here to support you every step of the way. Remember — gamble responsibly, and if the fun stops, stop.